Custom AI integrations and automations

Your tools pass the work along, so nobody copies and pastes between them.

For: Businesses whose problem doesn’t fit a ready-made service

How it works

Tell me what you’re copying between tools
We map how the work should flow
I connect the tools and add AI where it helps
It runs, and you approve anything that matters

The problem

A lot of the busywork in a small business is moving the same information from one place to another. Custom AI integrations and automations handle that, and the other jobs that don’t fit a ready-made service.

A job gets booked on the calendar, then typed into invoicing, then added to a spreadsheet, then emailed to the crew. Each step takes a few minutes, and each one is a chance to drop a job. The same goes for questions new staff ask the manager every week, because the answer is buried in a handbook nobody opens.

What I set up

Most jobs fall into four kinds:

Connecting the tools you already use. Your calendar, inbox, invoicing, CRM (the system that holds your customer list) and spreadsheets. I use an automation tool that watches for something in one app, like a new booking, and does the next step in another, so nobody retypes it.
An assistant for your staff. They ask a question and it answers from your own handbook, SOPs and policies. When the answer isn’t in there, it says so instead of guessing.
Custom AI agents for bigger jobs. Software that reads a request and takes the next step, within firm rules set in code. The text support platform I’m building for internet providers is this kind of build.
Small single-job automations. One bot, one chore, like the bots I built for my own calendar, packages and travel. Each is easy to check and easy to turn off.

I’m based in Ephrata, so for a business there or in Moses Lake, we can walk through how the work moves in person.

What you get

A written scope before anything is built: what it does, what it doesn’t and what it connects to.
The build, tested on your real work before it goes live.
A handover, so you and your team can handle the day-to-day tweaks.
Adjustments in the first weeks while we dial it in.

What it takes from you

A walk-through of how the work moves today, including the steps nobody wrote down.
Access to the tools it connects to.
For a staff assistant, your handbook, SOPs or policies, even rough ones.

Honest limits

It’s scoped in writing first. Nothing gets built until you’ve signed off on the plan.
Bigger builds take longer and cost more. A small automation is often dialed in within a few weeks. A custom AI agent can take up to about four months.
You own it. When the engagement ends, it’s yours, with no gatekeeping and no monthly fee to me.
Outside services, like the automation tool or an AI service, bill you directly at their own rates. I’ll name them up front.

If the questions come from customers rather than staff, a FAQ and booking chatbot is the simpler fit.

Here’s how working together goes, starting with a free 20-minute call.